The Cable Company

About a year ago I posted this rant in my MySpace blog:

Our local cable provider can provide it's customers with high speed internet, DVR, on demand movies, and hundereds and thousands of TV channels. They are the internet, they are technology.....what they cannot do however is send your bill electronically. WTF?

Not only that but the bill is ALWAYS due at the end of the month and it never arrives until the day AFTER I have paid the bills for the month as a result I'm constantly a month behind on my cable bill. I have called, I have explained that if they'd like their $ on time they should send the bill at a different time in the month and they have said that they can't move it. Now that I have switched over to online bill pay though I just direct the bank to pay them when I pay the rest of my bills and it has been working better....just can't believe the "the internet company" can't send me an e-bill like all the other utilities!

Today the rant gets longer. Due to Comcasts billing issues I usually simply pay them a round sum of money every month with out even looking at the bill (as I could find the paper bill amidst the other papers). I think the bill is generally about $61 so I just round up and electronically send them money. Last month I actually looked at the bill and it was over $100! I must have been late a few times or something - so on October 21st I paid them $120 - thinking I'd just run a credit for a few months - no big deal. Tonight I got a phone call from Comcast - regarding my payment. Apparently they were perturbed by my overpayment of their bill. I asked what exactly the problem was - I'd paid my bill. The gal said that was fine and told me to have a good night. WTF? I asked her about why I couldn't pay the bill online like all my others and why it's one of 2 paper bills I get that cannot be turned into e-bills - she told me to call Comcast directly - so this gal was some telemarkter person.

Oh and an added rant about Comcast - in June, the last day of school to be exact, Comcast rearragned ALL it's channels - suddenly my favorite channels were not what they used to be - not only that but whatever they did it did not register with my TiVo (which usually knows everything) so for like 3 days I recorded soap operas in Spanish rather than King of Queen, Will and Grace and Friends. When I discovered this I had to go in and manually change all the channels so TiVo would know what was what. Further, Comcast has still (almost 6 months later) not been able to post the channel line-up on the web so my TV downstairs is permanently on Lifetime since that's the only channel I know the number for that has shows I like - the TiVo is the only one in the house who knows what station is which! Aghhh!!!!!